Our commitment is to provide you with exceptional support services, thorough technology expertise and proven best practices. Our Support Center is staffed and ready to assist you, whenever you call. When you call us for support, you won't be routed to some third party call center that doesn't know or care who you are. Our courteous, professional associates will immediately begin trouble shooting, assign a priority level and provide immediate escalation when required to the appropriate team member. We are here to take your calls 365 days a year, 7 days a week and 24 hours a day - when you need us, we are ready to take your call. Some key features include:
- 7x1x24 Telephone/Remote Assistance for System Down
- <1 hour Help Desk Response Time
- Training provided on Upgrades
- Billable Calls Discounted