Support

Support and Services

You can buy hardware and software from anyone or over the internet, or you can invest in a solution with us. Your advantage: how to utilize the solution you've invested in for your business providing you a greater ROI; best practices in data creation, deployment and training; then, on-going USA-based system upgrades and support. Leverage our industry-leading "know-how for your success."

On-Site Service

Our certified Field Technicians are committed to providing you services that are created on a foundation of quality products, innovative technologies and specific product training. BMC with its affiliates have positioned ourselves and our technical support associates to provide on-site hardware and software support to our customers nationwide.

Some key features include:
  • Your choice of 4 hour OR NBD On-Site Response Time
  • Billable Calls and Parts Discounted
  • Supplies-Consumables Discounted
  • Engineering Change Orders completed on-site

Depot Hardware Service

Our Depot Repair Center will either repair your printer, terminal, workstation, scanner, scanner scale or LCD monitor, or provide a repaired unit for exchange depending on your contract.

Utilizing our Depot Repair Center reduces your down time and ensures that your product is fixed correctly. Our Depot Repair Center stocks the most commonly used parts and has an investment in thorough and efficient repairs.

Some key features include:
  • 2-14 Business Day repair of your parts
  • Billable Calls and Parts Discounted
  • Supplies-Consumables Discounted
  • Engineering Change Orders completed when repairing

Software Upgrades

An Enhancement Agreement ensures you, the customer, the latest software updates and enhancements made available from our software vendors. Released updates and software development may include new feature enhancements, bug fixes, operational changes, and changes for government or private regulations that are modified within the POS industry.

Our Enhancement Agreements Include:
  • Annual Major and Minor Upgrades
  • Critical Security-Compliance Updates
  • Remote installation of Upgrades
  • <4 hour Help Desk Response Time
*Does not include on-site installation labor, training, billable software updates or any additional/new hardware requirements.

Installation Services

You can utilize the same premier installation services that many other Tier 1 companies such as McDonald's use. BMC has a staff of fully trained and certified Field Technicians dedicated to product specific installations. We can provide a scope of work for each installation including a detailed listing of the services. Our knowledgeable team of installers will guide you through the entire process to completion with your signature of satisfaction.