POS Support and Service Offerings

Our certified field technicians are committed to providing you onsite services created on a foundation of quality products, innovative technologies, and specific product training. BMC, with its affiliates, has positioned ourselves and our technical support associates to provide on-site hardware and software support to our customers nationwide.

Key features include:

• Your choice of 4-hour or NBD on-site response time
• Billable calls and parts discounted
• Supplies-consumables discounted
• Engineering change orders completed onsite

Depending on your contract, our Depot Repair Center will either repair your existing POS hardware or provide a repaired unit for exchange. Utilizing our Depot Repair Center reduces your downtime and ensures that your products are correctly restored. To ensure a quick turnaround, we stock the most commonly used parts and guarantee thorough and efficient repairs.

Key features include:

• 2-14 business day repair of your parts
• Billable calls and parts discounted
• Supplies-consumables discounted
• Engineering change orders completed when repairing

Our Enhancement Agreement ensures you will receive the latest software updates and enhancements made available from our software vendors. Released updates and software development may include new feature enhancements, bug fixes, operational changes, and changes for government or private regulations that are modified within the POS industry.

Key features include:

• Annual major and minor upgrades
• Critical security-compliance updates
• Remote installation
• Less than 4-hour Help Desk response time

*Does not include on-site installation labor, training, billable software updates, or additional/new hardware requirements.

Learn to utilize our premium installation services that outperform even the most prominent companies' service plans. BMC has a staff of fully trained and certified field technicians dedicated to product-specific installations and customer satisfaction. In addition, we provide a scope of work for each POS installation, including a detailed listing of the services to help guide you through the entire process to its completion.