POS Support and Service Offerings
We are Here to Help
You want the best for your business, so why not invest in a provider that offers industry-leading POS support and customer service? When you partner with bmc, you get to leverage our US-based team of point of sale (POS) experts for best practices in data creation, custom development, installation and training, ongoing technical support, and POS system upgrades to ensure the performance of your point of sale technology is optimized.
Protect Your Business from Breaches
We specialize in retail and recognize the critical need for seamless network operation within your fast-paced environment. Our simplified solution (one that you would get from 5-6 companies) ensures convenience and efficiency. With features like 4G backup internet, secure cloud servers, Firewall, and WiFi support, we prioritize uninterrupted service and mitigate web risks for your business with secure, remote access.
Our Service Offerings
Onsite Hardware Services
Our certified field technicians are committed to providing you onsite services created on a foundation of quality products, innovative technologies, and specific product training. Business Machines Company (bmc), with its affiliates, has positioned ourselves and our technical support associates to provide on-site hardware and software support to our customers nationwide.
Key Features:
- Your choice of 4-hour or NBD on-site response time
- Billable calls and parts discounted with contract
- Supplies-consumables discounted with contract
- Engineering change orders completed onsite
Depot Hardware Service
Depending on your contract, our Depot Repair Center will either repair your existing POS hardware or provide a repaired unit for exchange. Utilizing our Depot Repair Center reduces your downtime and ensures that your products are correctly restored. To ensure a quick turnaround, we stock the most commonly used parts and guarantee thorough and efficient repairs.
Key Features:
- 2-14 business day repair of your parts
- Billable calls and parts discounted with contract
- Supplies-consumables discounted with contract
- Engineering change orders completed when repairing
Software Updates
Our Enhancement Agreement ensures you will receive the latest software updates and enhancements made available from our software vendors. Released updates and software development may include new feature enhancements, bug fixes, operational changes, and changes for government or private regulations that are modified within the POS industry.
Key Features:
- Annual major and minor upgrades
- Critical security-compliance updates
- Remote installation
*Does not include on-site installation labor, training, billable software updates, or additional/new hardware requirements.
Installation Services
Utilize our premium installation services that outperform even the most prominent companies’ service plans. Our staff is comprised of fully trained and certified field technicians dedicated to product-specific installations and customer satisfaction. In addition, we provide a scope of work for each POS installation, including a detailed listing of the services to help guide you through the entire process to its completion.
